Frequently Asked Questions
Everything you need to know about our premium essentials and service.
Where are Velour Garments products manufactured?
All our garments are ethically designed and manufactured in Barcelona, Spain, ensuring the highest standards of quality and fair labor practices.
What is your shipping policy?
We offer worldwide shipping via express couriers. Orders are typically processed within 2-3 business days, and delivery times vary from 3 to 7 days depending on your location.
How do I determine my correct size?
Our garments often feature a boxy or oversized fit. We recommend checking the specific size guide located on each product page for detailed measurements in centimeters.
Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
What materials do you use for your hoodies and tees?
We specialize in high-weight 100% organic cotton. Our fabrics are custom-developed to provide a premium feel, durability, and a unique vintage-inspired texture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a secure checkout experience.